Amar Ride
Terms and Conditions
These Terms and conditions constitute a legally binding agreement (the “Agreement”) between you (“you” or “your’’) and amar ride Ltd. (“amar ride,” www.amarride.com “we,” “us” or “our”) governing your use of the amar ride application, website, and technology platform (collectively, the “amar ride Platform”). As a service provider amar ride Ltd. Holds the authority to define and preserve the rights of its customers (“user,” “users,” “rider,” or “riders”) and employee (“biker,” “bikers,” “driver,” “drivers” or“service carrier”)
By downloading, installing, and using Amar Ride (the "Application"), you agree that you have read, understood, accepted and agreed to these Terms and conditions ("Terms and Conditions").
Please cancel your account (if you have signed up for the Application) by deleting or uninstalling the Application from your device if you do not wish to enter into the Terms and conditions.
PLEASE REVIEW OUR TERMS & CONDITIONS AND PRIVACY POLICY CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND USING OUR SERVICES FOR THE FIRST TIME.
GPS & Technical System:
  • Customer service rating - The service carrier can be contacted via a call. The application also allows you to view the service carrier’s progress towards the pick-up point and towards the destination in real time.
  • The Application allows you to send a request for an above mentioned Service to our platform. The GPS receiver - which should be installed on the mobile device (smart phone) on which you have downloaded the Application - detects your location and sends your location information to the nearest driver. Amar ride Ltd. has sole and complete discretion to accept or reject each of your requests for the Service. If our driver accepts your request, the Application notifies you and provides information regarding the Service carrier - including his name, photo, vehicle license number.
  • Amar ride Ltd. will make every reasonable effort to bring you into contact with the Service carrier, subjected to the availability of all services near you or around your location at the moment of your request.
Terms for Using the Application:
  • You represent that you are an individual legally entitled to enter into a binding agreement under the laws of the Bangladesh Government, in particular the Terms of Use, to use the Application and that you are at least 18 years old. Otherwise, we will be entitled by law to cancel any agreement entered by you. You further represent that you have the right, authority and capacity to use the Service, and to abide by the Terms and conditions. If you are registering on behalf of a legal entity, you also warrant that you are authorized to enter into these Terms and conditions and register for the Application.
  • We collect and process your personal information, such as your name, email address, and mobile number when you sign up. You must provide accurate and complete information, keep the information up to date and agree to provide us whatever proof of identity we may reasonably ask for. If any of the personal information that you have provided to us changes, for example, if you change your email address, phone number, or if you wish to cancel your account, please update your details by sending your request to us. We will, to the best of our abilities, effect such changes as soon as possible.
  • You can only use the Application once you have signed up with it. After successfully signing up, the Application will provide you with a personal account that can be accessed with a password chosen by you.
  • Only you may use your own account and you undertake not to authorize others to use your identity or account. You may not assign or otherwise transfer your account to any other parties. You must keep your account password confidential and you have to make sure that any identification we provide you is secure. In the event, if a disclosure is made to your passwords, howsoever, which causes any unauthorized uses of your account or identity, the orders generated from the unauthorized uses will still be deemed as valid orders, unless you notify us on that matter before Amar ride Ltd. perform the requested Services.
  • You may only have one Amar Ride account. The information provided by the Application must not be considered as an advice or an offer, the decision to use our Service is entirely yours. You are free to use any other services.
  • You undertake that you will use the Application only for its intended use to obtain the Service. You may not use the Application for fraudulent purposes.
  • You may not try to harm, tweak, duplicate or modify the Application and the Website. If you do Amar ride Ltd. authority holds all rights to take any sort of legal action against you and your associates. We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the App into your device. We have the right to prohibit you from further using this app into an incompatible or unauthorized device. You undertake that you will only use an access point you are authorized to use.
  • You will keep all the information confidential and will not abuse any of those received from using the Application. You will treat the Service carriers with respect and will not engage in any unlawful, threatening or harassing behavior or activities whilst using our services.
  • You must provide us accurate and complete information regarding the type, size, specification of the official goods and tools to be delivered in our courier service.
  • Service carriers may ask you to open and show the inside of a package to ensure that the contents are the same as you represented. Amar Ride Ltd. and Service carriers have the rights to suspect and decline your orders if in his personal judgement, he may not be able to perform the delivery of the official goods and tools. In case of the weight, height and dimension of any particular courier the policies of Amar Ride Ltd. will always be acknowledged.
  • You are utterly responsible for all the belongings of you throughout your journey. Amar Ride will not deliver any kind of illegal stuffs & will not be liable for that.
  • We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use of the Application. You agree that you will only use such promotions for the intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You also understand that the promotions cannot be exchanged for cash and may expire on a certain date, even you use them or not.
  • In relation to the passenger carrying Service, the Amar bike service will carry one passenger per trip, Amar Car will carry four passengers per trip and as for Amar courier, it will carry maximum 10kgs of weight. The above mentioned passenger carrying capacity is the maximum for every case and it will not exceed by any means. The Service carrier reserves the right to cancel any order of passenger carrying Service if he finds out that the number of the passengers will be more than our capacity. For any sort of modification regarding capacity limitation Amar Ride Ltd. holds the right to do so.The rider (the person who will request the ride) who wants to avail any service by requesting through Amar Ride Ltd. application will solely be responsible for any sort of miscreants, misconducts and illegal activities of his/her and will solely be responsible for any sort of miscreants, misconducts and illegal activities of his/her fellow passengers (if he/she wants to take along with). Please inform us if you no longer have excess of your account (hacked or stolen), so that we can cancel your account accordingly. Please note that you are responsible for the use of your account and may be held liable even it is used by another person.
Payment:
The download and use of the Application are free of charge. We may introduce fees for the download and use of the Application at times. We will inform you accordingly about this for you to decide whether you wish to continue using the Application or not. However, the Internet connection is required to use the Service, and any associated charges (e.g.standard data, expenses) incurred by your use of the Service are your exclusive responsibility and made solely at your expense. The rates and waiting charges for the Services, can be found on the Website and in the Application too. We may modify or update the fees from time to time. As a Rider you must pay for the services (as soon as you finish having the services) provided to you by Amar ride.
Payments can be done in different ways, such as cash, Amar ride wallet or using BKASH account. In terms of Cash payment only Bangladeshi Currency (TAKA) will be accepted. To avail Amar ride wallet service for payments rider will have to pay through our wallet, which will be automatically created upon Rider’s successful sign up at the Amar Ride platform. To refill Amar Ride wallet, Riders will have to transfer the desired amount by using his/her BKASH account to Amar ride’s BKASH merchant account number. For payments through BKASH directly riders will transfer particular riding fee to our BKASH merchant account.
BKASH will solely be responsible for riders account transactions, maintenance and security related issues. Amar ride will not take any responsibility regarding any BKASH account related matters. Using BKASH for Amar ride related payments is an option, not mandatory.
When you request to use Amar ride wallet as a means of payment of the Services, you hereby acknowledge that you grant us the full power and authority to credit your Amar ride wallet and remit the money on your behalf to pay for the Services provided by Amar ride.
For now there is no limitation of keeping any specific amount in Amar ride wallet. If any issue arises we will update this section of our Terms and conditions. Amar ride provides mixed payment facilities which will help riders pay Amar ride charges more efficiently. In this mixed payment facility rider will have the opportunity to pay a mixture amount which will include cash and wallet both in cases of facing insufficient balance in any payments side.
All the service payments of Amar ride include VAT.
Determinate Activities
With respect to your use of the Amar Ride Platform and your participation in the Services, you agree that you will not:
  • Impersonate any person or entity
  • Carry any weapons
  • Violate any law, ordinance or regulation
  • Interfere or disrupt the Service platform
  • Post Information of the Amar ride platform or Services in a manner which is false, inaccurate, misleading, defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal
  • Discriminate or harass anyone on the basis of race, national origin, religion, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation while you are about to take our trip or during our trip and until you finish the trip.
  • Use the Amar ride platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • Post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • Rent, lease, lend, sell, redistribute, license or sublicense the Amar ride platform or access to any portion of the Amar ride platform;
  • Use any kind of manual or automatic device to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Amar ride platform or its contents;
  • Transfer or sell your User account, password and/or identification of any other party;
  • Cause any third party to engage in the restricted activities above.
  • If it is found that a particular rider cancels trip whereas our Drivers have already accepted that request and if this happens consecutively for three times he/she will be blocked automatically by the system (Amar ride). To get rid of this blocked status, he/she will have to contact our customer care with valid reasons and request for the cancellation of the blocked status. Or else that blocked status will remain as previously.
    Rating is must to avail Amar ride services. After finishing every trip rider you have to rate our services. If any rider skips this rating for the first time he/she will not be able to request any further Amar ride services until he/she rates the previous trip. We reserve the right, but we have no obligation, to suspend or deactivate your User account if you do not comply with these prohibitions.
Our Liabilities:
we do care about the riders safety and we strongly recommend alerting the service carriers if you feel uncomfortable with the way he is providing the carrying service. And we will appreciate any sort of complaints regarding our services from any point of view.
We employ appropriate and reasonable technical and security measures to keep the Application secure and virus and error free. However, as long as this technology is effective, no security system is impenetrable. In order to maintain this protection, do not give Your password to anyone. Our staff will never proactively reach out to you and ask for any personal account information, including Your password. We are not liable for any injury, death, damage, wrongdoings (traffic violations, criminal activities) or loss caused during the Amar ride services (trips). However, If you share a computer, Please sign out of Your Amar Ride account and close the browser window before someone else logs on. This will help protect information entered on public terminals from disclosure to third parties. We will make every effort to ensure that your information is secure on its system. We have a dedicated IT team for maintaining privacy initiatives, periodically reviewing Web security and making sure that every employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
The Application may, subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications, including the device used by you or the Service Provider being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, delivery failures, damages or losses resulting from such problems.
Limitation of Liability:
Any claims against us by you will in any event be limited to the aggregate amount of all amounts actually paid by or due from you when using the Service during the event giving rise to such claims. In no event, we and our licensors will be liable to you or anyone for costs, interest, damages or losses of any type or kind (including personal injury, loss of data, goods, revenue, profits, use or other economic advantage). The company and its licensors will not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the Service, including loss, damage or injury arising out of, or in any way connected with the Service or the Application, including the use or inability to use the Service or the application.
Indemnification:
By using the Application, you agree that you will defend, indemnify and hold us, our licensors, affiliates, and each of our officers, directors, commissioners, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out or in connection with:
  • Your use of the Services or the Application, your dealings with the Service Provider, third party providers, partners, advertisers or sponsors.
  • Your violation of any of the Terms and conditions or any applicable law or regulation.
  • Your violation of any rights of any third party, including third party Service Providers arranged via the Application.
  • Your use or misuse of the Application.
This defense and indemnification obligation will survive these Terms & conditions and your use of the Site.
License
Subjected to your compliance with these Terms and conditions, we grant you a limited, non-exclusive, non-transferable, non-assignable, non-sub-licensable, revocable license to download and install a copy of the Application on a single mobile device that you own or control and to run this copy of the Application solely for your own personal, non-commercial use.
You will (i) not send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) not send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including materials harmful to children or violate third party privacy rights; (iii) not send material containing software viruses, Trojan horses or other harmful computer code, files, scripts or programs; (iv) not interfere with or disrupt the integrity or performance of the Application or the data contained therein; (v) not attempt to gain unauthorized access to the Application or its related systems or networks; (vi) not impersonate any person or misrepresent your affiliation with a person or entity; and (vii) refrain from engaging in any conduct that could possibly damage our reputation or be considered disreputable.
Intellectual Property Matters:
Amar Ride Ltd, including its name and logo, the Application and the Service, is protected by copyright, trademark and other rights provided under the laws of the Bangladesh Government. We (and our licensors, if applicable) exclusively own all rights, title and interest in and to the Application, including all associated intellectual property rights.
Without derogating from our rights under any applicable law or these Terms & conditions, you are advised that any attempted or actual infringement of this provision will result in the termination of all your rights under these Terms & conditions. If you circumvent any of the means taken by us to protect the Service from unauthorized use, you must immediately cease any and all use of the Service.
Termination
You are under no obligation to use the Application and may simply delete the Application from your device, thus disabling your use of the Application. This Terms & conditions are automatically terminated when you permanently delete the Application from the device. However, if you choose not to use our service, your Amar ride wallet will not be refunded (if there is any balance left). You will have to use or consume all of the remaining balance of your Amar ride wallet before the time of termination from your end.
We reserve the right to immediately suspend, restrict or terminate these Terms & conditions and your use of the Application if we have reasonable grounds to suspect that you have violated any provision of these Terms & conditions.
Safety Measures:
If any kind of harassments, accidents or incidents related to health occurs during your journey, please contact nearest police station and hospitals for help. And then report us. We will take any necessary step which requires making our services safe, secure and hassle free.
Our Service carriers and Drivers are all registered accordingly the existing law of our country. Amar ride Ltd. keeps a record of every Service carriers and Drivers including driving licence, NID, addresses, character certificates and other related documents. Amar ride Ltd. Service carriers and Drivers (who will drive the vehicles) are already briefed to drive their vehicles in a safe manner. Therefore, if you feel uncomfortable with the way the service carriers are driving their vehicles, please immediately alert the driver to be more careful. We will try our best to ensure you a safe and secured ride.
You can always inform us these issues from time to time by calling at helpline and you can also give that particular service carrier poor ratings from our application.
As a service provider, Amar ride Ltd. always recommends its users to use Amar ride services only if he/she feels safe and convenient.
Privacy Policy:
The following Privacy Policy explains how we collect, use, transfer, disclose and protect your personal information obtained through our Application (as described below). Please review it carefully to make sure that you understand each of our privacy policies. This Privacy Policy is incorporated as a part of our Terms and Conditions. Using our application and service is subject to the Terms and Conditions of this Privacy Policy and indicates your consent to them.
Collecting Information
The personal information is collected from you in order to use the application services offered by Amar Ride Ltd. You need to provide some of the personal information (when you sign up) and some will be collected automatically when you use the Application. When you visit our Web site, our website administrators process some technical data such as your IP-address, visited web pages, the web browser you use, your previous/next visited websites and the duration of a visit/session, which will enable us to deliver the functionalities of the Website. In addition, for certain instances the browser may prompt you for your geo-location, allowing us to provide you with an enhanced experience. The whole process is completed in the following two steps:
Information you provide directly
To sign up for the application, you need to provide us your email address, name, phone number and an account password chosen by you. When you use the application to find a service, you provide us information such as your location and destination. When you use our application, we also process some technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your device. We use these data to deliver the functionalities of the Application, resolve technical difficulties, and provide you with the correct, improved and most up to date version of the application. We will ask you for the phone number of a person who will receive the parcel and can be contacted by the Service Provider in order to complete your order when you use the application to find a courier service. You must obtain the prior consent of the person whose phone number was provided to us by you and allow us to share the phone number with the Service Carriers.
Information we collect when you use the Application:
When you use the Application through your cell phone, we track and collect your geo-location information on a real-time basis. We use this information in order to allow you to view the Service Carriers close to your location, set your pick-up location and send it to the requested Service Carrier, and watch the requested Service Carrier approaching on a map in real time. We may also use this real-time geo-location information to provide support, resolve technical or business issues that may arise while using the application. You can turn the geo-location tracking off temporarily. Your mobile device informs you when your geo-location is being tracked by displaying the GPS arrow icon. We also track and collect the geo-location information of the Service Carrier as well as your information when you travel with a Service Carrier. We will also use the Service Carrier's geo-location information in an anonymous and aggregated form in order to generate statistical information and management information and to provide you with increased application functionality.
Using the Information:
We use your email, name, phone number and account password to verify your ownership of an account, to communicate with you in response to your order and to provide you information about the application. We may also use your name, email and phone number to send you news, general updates of the application, special offers or promotions. We will also send you an email asking you to subscribe to our ‘Mailing List’. You may at all times’ opt-out of receiving these updates. We use your geo-location and destination to find Service Carriers located near you and to help the Service Carriers to calculate the fee. We use your Personal Information in an anonymous and aggregated form to closely monitor which features of the Services are used most, to analyze usage patterns and to determine where we should offer or focus our Services. You hereby agree that your data will be used for our internal data processing to provide better Services to you.
Sharing the Information:
After receiving your request, we will share some information, e.g. your name, phone number, location, destination, geo-location, the official goods and tools (in case of Amar Courier) with the Service Carrier who accepts your request for Services. This information is required for the Service Carrier to contact you, or find you or execute your request. We will also share the phone number of the person provided by you who will receive the parcel, with the Service Carriers when you use the courier service of the app. You hereby agree and authorize us to transfer your personal information to the service carriers as a part of the provision of the service. In the meantime, your personal information will automatically be deleted from the Service Carriers device after the completion of your order. It is possible that the Service Carriers may be able to keep your data in their devices by any means. We are not responsible for this kind of data storage and you agree to defend, indemnify and hold us harmless and not liable for any misuse of your personal information by the service carriers upon completion of the service provided. We may employ third party companies and individuals to facilitate or provide the Application and certain services on our behalf, to provide customer support, geo-location information for our service, to perform Website-related services (eg without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our service is used or to contact with our professional advisors and external auditors, including legal advisors, financial advisors and consultants. These third parties only have access to your personal information in order to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. We do not share your personal information with any parties other than to the relevant service providers. However, we will disclose your personal information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the services, or in the event of an emergency pertaining to your health and/or safety. We do not sell, rent or lease your personal information to third parties.
Retaining the Information:
We will retain your information until you deactivate your account.Your information will be kept secure and confidential till you are a registered customer of “Amar Ride”. Once you cancel or deactivate your account, the information linked to the account too, will be disclosed accordingly.
Try to write about ‘’’’’’we r nt dong any wrong thing and always provide transport to achieve coustomer satisfaction’’’’’’’’’’’’’’’’’’ with in a positive manner. We do not guarantee about the security of our database, nor can we guarantee that the information you have provided will not be intercepted while being transmitted to us. You must not disclose your password to anyone. As long as the technology is effective, no security system is impenetrable.
Changes to this Privacy Policy:
‘’’’’’’’’’’’’The same””””””””””””””” and eliberate it ‘’’’’’’ We may amend this Privacy Policy to reflect changes in our practices. If we do so, we will inform you via our Website when the changes become effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Miscellaneous:
If any term under these Terms & conditions is held to be illegal, invalid or unenforceable, in whole or in part, under any enactment or rule of law, the term or part of it will, to that extent, be deemed not to form part of these Terms & conditions but the legality, validity or enforceability of the remainder of these Terms & conditions will not be affected. These Terms & conditions may be modified, varied and changed from time to time. We will notify you through the Application and/or email of the modifications, variations and/or changes to the Terms & conditions. The continued use of the Application after receipt of this notice will constitute your consent to and acceptance of the modifications, variations, and/or changes.
Acknowledgement and consent:
By using the Application, you acknowledge that you have read and understood this Privacy Policy and the Terms and Conditions and agree and consent to the use, practice, processing and transfer of your personal data by us as described. You also agree that you gave us the right to share all the information you have provided to us with the service providers.
How to Contact Us:
For any kind of inquiries or questions, give us a call at 16393 at any time or visit www.amarride.com or you can also mail us at info@amarride.com